Customers are the life-support of a business. Therefore, providing excellent customer service is critical to the survival of an organization. Customers have high expectations and in order to exceed these expectations, you must satisfy the customer's needs. Customer satisfaction is the ultimate goal of everyone in an organization and JM Speaker LLC. has just what you need. We can empower your staff and teach them customer service skills that are guaranteed to please your customers. Participants will gain insight by examining customers behavior and learn effective measurements neccessary to create "customer loyalty."
To develop, maintain, and expand business, this workshop teaches a complex array of client need driven behavior, which is practiced and critiqued in three video taped exercises. The classroom environment is shaped largely by external forces—competitors seeking a larger piece of the pie, new entrants into the market, product innovations, and increasingly insistent calls for improved quality and reduced prices. These and other factors create heavier demand on participants to exhibit award winning customer relation’s skills and techniques. Successful services is a combination of technical expertise, the ability to manage both information and people, and efficient, productive communication.
On-Site Training: can be tailored to the needs of clients/organization and delivered on-site at the time and location of client's choice.
For more information and pricing, please complete this form and we will email you a confidential Annotated Outline that will provide you with an hour by hour description of this training seminar.
If you would like more information on our customer service training please contact us.